Highly Trained Restoration Specialists

Our highly trained restoration specialists are overseen by a quality and experienced management team. With years of leadership and training in the insurance and restoration industry, SERVPRO of Bellaire, Kalkaska, Lake City & Grayling has a track record of proven results within the communities we service. This trickles down from our leadership team. We have earned the trust of the insurance industry, homeowners, commercial businesses, schools, hospitals and more. High quality training and the experience of our consistent and stable management team, allows our customers to be put at ease that we will help them in a professional manner throughout the entire restoration process and be there for them in the future to answer any questions that may arise.

As our Production Manager Jamie Hicks put it best "What I love about my job, helping people recover from a loss and putting them at ease. Also, working with our employees to help them be their best."

IICRC Training and Certification


The Institute of Inspection Cleaning and Restoration Certification (IICRC) certifies and sets the standards for the cleaning and restoration industries. Our Professionals study IICRC standards and best practices in water restoration, fire restoration, mold remediation, carpet and upholstery cleaning, and other cleaning and restoration courses.

Employee Certification Training

The Employee Certification Training is a voluntary, self-paced program designed for SERVPRO Franchise employees. Certification is awarded after successful completion of course materials and an examination. Modules include:

  • Crew Training
  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning

Initial Franchise Training

A 15-day hands-on course at the SERVPRO Corporate Training Facility is the foundation of the SERVPRO training program. This course is primarily for new Franchise owners and covers many restoration topics:

  • Fire Restoration
  • Water Restoration
  • Carpet & Upholstery Cleaning
  • Mold Mitigation


All of our staff have access to web-based training. This voluntary program is designed to be an ongoing, self-paced coaching series for a Franchise's employees. Video presentations and support materials are followed by a knowledge test at the end of each module. This keeps our technicians and office staff up to speed on industry standards and the professional quality you expect.

Continuing Education Classes

SERVPRO of Bellaire, Kalkaska, Lake City & Grayling offers both credit and noncredit courses for insurance agents, insurance adjusters, real estate professionals, and Franchise staff. These programs are designed to improve knowledge of emergency mitigation. Courses include:

  • Water Damage Restoration
  • Fire Damage Restoration
  • Understanding Mold in the Restoration Industry
  • Restorative Drying for Loss Control
  • Mitigation Awareness Response Seminar (non-credit course)